AARC supported the  Bureau of Inland Revenues (BIR) in the Philippines to resolve significant challenges faced under their overall Digitisation initiative supporting the implementation of Electronic Tax Information System (eTIS-1), by addressing resistance and anxieties of the users on the use of eTIS. AARC funded by the  Millennium Challenge Corporation – Philippines (MCA-P) successfully helped BIR to address this issue by executing a Change Management Plan encompassing services such as design communication plan, conduct training needs analysis, prepare training plan, mentor and coach support desk staff, prepare service desk guides, prepare training materials and evaluate the results. Our Change management plan helped the users to quickly adapt to the new eTIS without any major hassles.